Q: Is all the assembly and stitching done by hand?
A: Yes, each Quiver is individually hand crafted to our exacting standards using 100% American, full grain hides by highly skilled leather craftsmen. If you'd like to see a few actual production images drop us a note and we'll be happy to send some your way.
Q: Some of my friends have different notebooks. Does Quiver fit other brand notebooks?
A: Quiver was originally designed to fit the hardcover and now softcover (with our adapter for softcover) Moleskine, ecosystems (Barnes & Noble brand), Rhodia, Leuchtturm1917 and Piccadilly notebooks in both their pocket/small A6 size, large A5 size, and now many extra large A4 sizes. The elastic band that attaches Quiver to the notebooks allows for some size variation (see individual product pages). Drop us a note if your brand of notebook works well with a Quiver.
Q: What size pen diameter will your single pen Quiver accept?
A: All our single pen Quivers are designed to accommodate a pen diameter of 0.49" or 12.45mm. Our two-pen Quivers are designed to accept two pens of the same size dimensions.
Q: Are you shipping outside the U.S.?
A: Yes, we are delighted to say that Quivers are being enjoyed by fans in 39 countries on 5 continents. We ship via first class to all countries outside the U.S. Your local country's postal service/authority will deliver your Quiver package to your home or office. The shopping cart page will give you country specific shipping pricing.
Here's a link to the U.S. Postal Service website, which provides daily updates on local issues that could delay your domestic U.S. shipment: USPS_service_status
Q: What is included in 'shipping & handling'?
A: We make every effort to minimize our shipping and handling costs. We only charge whatever the shipping rates are as quoted by the USPS for domestic shipping and FedEx for international orders. Similarly with our handling costs, we only charge our direct labor costs to pick and pack your Quiver(s) and the packaging costs such as the padded envelop and the mailing label. Our shipping and handling costs are NOT a profit center for us.
Q: Will a Quiver interfere with my use of my notebook?
A: Quivers have been designed to fold flat and out of the way. As the leather ages with use, it will become even more pliable. The elastic band on our single-pen holder even helps by holding closed the pocket in the back cover while still allowing full access to it.
Q: Why a leather product?
A: Actually, the very first prototypes were not made of leather. We were drawn to leather because it is a natural material that is versatile, durable, and gains character with age. Our leather pen holders will withstand years of use over multiple notebooks.
Q: I've heard that some chemicals used in the leather tanning process can damage metal pen clips. Is that true?
A: In some circumstances that's accurate but very rare. The 'chrome' tanning process Quiver uses is a widely accepted industry standard. Unfinished raw metals can sometimes interact with the processed leather. If you're concerned about your particular pen please contact your pen's manufacturer and inquire about the type of metal they use for their pen clips.
The tanning process our manufacturer uses is certified as 'free from heavy metals and carcinogenic materials', and endorsed by the BLC Leather Technology Centre Ltd. of London, U.K.
Q: Why does my Quiver have small imperfections?
A: That is one of the great things about leather. Minor scratches, scrapes and bruising make it unique.
Q: Should I treat the leather with any kind of leather cleaner or conditioner?
A: You can, but you do not need to. Please understand that any treatment that you apply will change the appearance and may affect the longevity of your product.
Q: Why does a double pen Quiver cost less than a single pen Quiver?
A: A single pen Quiver has more and utilizes a thicker leather, stitching and most importantly, two spring steel stays which help it hug the notebook covers.
Q: Are you thinking about offering other colors?
A: We're always striving to learn what our customers are looking for in their next Quiver purchase. Let us know what your thoughts are in the Contact Us page.
Q: Is my contact email and address kept confidential by Quiver?
A: Quiver Global LLC only uses our customer contact information for our own customer communications such as order confirmation, product satisfaction follow-up and marketing purposes. We never sell nor provide our customer contact information to any outside firm.
Q: What’s the warranty?
A: We love making Quivers as much as you will enjoy owning them. We have selected a very high grade of leather and stitching tread while keeping the price reasonable. If you’re not satisfied with your Quiver pen holder, send it back to us and we will try to make it right.