Our Policies

Privacy Policy and Terms

Hello!

Welcome to our privacy policy page. If you landed here, it was either on accident or you want to learn how we process your personal data at Quiver Pen & Stylus Holders and how we protect your privacy. We won’t let you down!

Essential Information We Collect From You

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

● remember who you are after you log in so that you do not need to authenticate at each click;

● monitor if our website is running with the high performance we are dedicated to providing;

● let you browse between products without having to start back from the home page at each click;

● remember if you put something in your shopping cart before you decide to checkout; and

● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order Information You Expressly Provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment. Accounts You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with us and other customers so we can improve as a business. We greatly appreciate any feedback and it even submits you for a drawing each month for a free Quiver of your choice!

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications in regards to our products and website, nothing else. We capture this information through cookies, called a "beacon," that we allow you to block upon entering our website and at any time thereafter.

Newsletter

We also occasionally send out newsletters to update our subscribers on any information relevant to our business. You will only receive our newsletter should you opt in manually during your visit or upon ordering. You can always opt out of our newsletter whenever you wish thereafter.

Other Uses Of Your Data

We do not give out, rent or sell your information for any reason. We believe the Internet should maintain a users privacy where applicable. Should we ever wish to use your information publicly for any reason, we will contact you prior and only use it with your express authorization and in no case otherwise.

How We Process Your Information

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use Authorize.Net, a widely used and trusted payment processor for e-commerce stores.

Shipping: ​We integrate with a number of shipping companies to fulfill your orders such as USPS and FedEx.

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

How Can You Control Your Data

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How Long Do We Keep Your Data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation where needed. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it but will not voluntarily give out your information to other parties.

What Legal Obligations Do We Have With Your Data?

Many. We might need to share your personal information to comply with applicable legal obligations but will never seek out other parties to give your information to voluntarily.

Who Can You Reach Out To For Privacy Matters?

You can contact our Data Privacy Leader [or Data Protection Officer] Carver Koch at ckoch@quiverglobal.com.

Need To Lodge A Complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority Bob Koch at bkoch@quiverglobal.com

Where Do You Find Data Updates?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website on this page, and we will make it clear on our home page www.QuiverGlobal.com so it will be visible as you enter our store and as an item in our newsletter.

Other Questions

If you have any additional questions or concerns about this important policy, please contact us at email@quiverglobal.com or call us at +331-457-5290.

Returns and Exchanges

We will accept returns for nearly any reason as long as the item is still in like new condition (item packaging does not have to be in like new condition for a return). Please contact us via the email or phone number above and we will be happy to start your return process.

For exchanges, if the item is still in like new condition, we will accept the exchange given we have the desired item in stock. If the desired item is not in stock, we can offer a return refund or store credit for when the desired item is in stock. If you have any questions about your exchange status, please contact us via the email or phone number above and we'll be happy to help.